Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at: returns@made2motivate.ae

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package, or we will arrange to pick up the item. Products sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at: info@made2motivate.ae

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately we cannot accept returns on clearance or sale items. Customers will bear the return shipping cost for items that were purchased in error.

Hygiene items
For hygiene reasons, underwear and socks can only be returned if they are unopened and unworn, in their original sealed packaging, within 30 days of delivery. These items are exchanged for a different size rather than refunded, subject to the size being in stock. If we cannot supply the size you need, we will refund you.
Underwear and socks that have been opened or worn cannot be returned or exchanged.

This does not affect your rights if an item arrives damaged, defective or incorrect. Contact us straight away and we will put it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@made2motivate.ae